ORDER INFORMATION
How to order – You may place your order three different ways:
1. By using medalist.com
2. By phone – please call 1-800-543-8952 Monday through Friday, 8am through 5pm EST
3. By fax – please fax order to 610-373-5400
Payment methods – Medalist® accepts most major credit cards including Visa and MasterCard. Orders will be processed within three business days. Partial orders are billed as each item is shipped. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). All orders are processed with in three working days from the receipt of your order.
Medalist® reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by e-mail or fax.
Stock status – We work hard to be sure all of our styles are available in your first choice of size and color. However, due to changing demand, there may be times when we are out of inventory for a particular style, color, or size. We apologize for this inconvenience. If you would like help in selecting a similar item, please feel free to contact our Customer Service department at 1-800-543-8952 (Monday through Friday, 8am through 5pm EST) and we will be happy to help.
Changing your order – For assistance, please contact our Customer Service department by clicking here , or call us at 1-800-543-8952. Our Customer Service fax number is 610-373-5400. Our Customer Service department hours are 8am through 5pm EST Monday through Friday.
Problems ordering online – If you experience technical problems while ordering online, click here.
If you would like assistance with ordering or information about a specific item, please call 1-800-543-8952. One of our customer service representatives will be happy to answer your questions or take your order over the telephone. Our customer service representatives are available 8am through 5pm EST, Monday through Friday.
Catalogs – Currently our catalogs are only available electronically. Please click here to download the catalog in an Adobe PDF format.
Order Tracking – We offer online package tracking once orders have shipped from our warehouse. Order tracking is not available on items that shipped via the U.S. Postal Service. To track your package, please click here. If you need additional assistance, please click here to e-mail Customer Service or call 1-800-543-8952 between the hours of 8am to 5pm EST, Monday through Friday.
