CUSTOMER SERVICE FREQUENTLY ASKED QUESTIONS
In order to better serve you, the following are answers to questions we receive frequently. If you don't find an answer to your question here, please call us at 1-800-543-8952.
- What are your customer service hours?
- How can I order Medalist products
- What sort of payment methods do you accept?
- What is the status of your stock?
- Can I change my order?
- What should I do if I have problems ordering online?
- How can I get a current catalog of Medalist products?
- What is your shipping and handling policy?
- What is your policy on returns and exchanges?
Q. What are your customer service hours?
A. Customer service representatives are available to assist you
between the hours of 8am through 5pm EST, Monday through Friday.
Please call 1-800-543-8952.
Q. How can I order Medalist products?
A. You may place your order three different ways:
1. By using medalist.com
2. By phone – please call 1-800-543-8952 Monday through Friday, 8am through 5pm EST
3. By fax – please fax order to 610-373-5400
4. By contacting one of our retail partners directly
Q. What sort of payment methods do you accept?
A. Medalist® accepts most major credit cards including Visa, MasterCard, and American Express. Orders will be processed within three business days. Partial orders are billed as each item is shipped. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution).
Medalist® reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by e-mail or fax.
Q. What is the status of your stock?
A. We work hard to be sure all of our styles are available in your first choice of size and color. However, due to changing demand, there may be times when we are out of inventory for a particular style, color, or size. We apologize for this inconvenience. If you would like help in selecting a similar item, please feel free to contact our Customer Service department at 1-800-543-8952 (Monday through Friday, 8am through 5pm EST) and we will be happy to help.
Q. Can I change my order?
A. For assistance, please contact our Customer Service department by clicking here , or call us at 1-800-543-8952. Our Customer Service fax number is 610-373-5400. Our Customer Service department hours are 8am through 5pm EST Monday through Friday.
Q. What should I do if I have problems ordering online?
A. If you experience technical problems while ordering online, click here .
If you would like assistance with ordering or information about a specific item, please call 1-800-543-8952. One of our customer service representatives will be happy to answer your questions or take your order over the telephone. Our customer service representatives are available 8am through 5pm EST, Monday through Friday.
Q. How can I get a current catalog of Medalist products?
A. Currently our catalogs are only available electronically. Please click here to download the catalog in an Adobe PDF format.
Q. What is your shiping and handling policy?
A. Click here for details of our shipping and handling policies.
Q. What is your policy on returns and exchanges?
A. Simply click here for the details concerning our return and exchange policy.
